Refunds & Cancellation

Effective September 19, 2026

PayneXR is based in Tennessee, United States. This policy applies to new purchases from this date. It does not reduce rights promised with an earlier purchase, required by law, or available under the merchant-of-record terms shown at checkout.

Cancel future renewals online

Open the billing portal to cancel your subscription. Sign in using your billing email, select your subscription, and complete the cancellation. You can also reach this portal from Account → Billing & invoices → Cancel subscription.

Weekly, monthly, and six-month purchases automatically renew only if you choose automatic renewal at purchase. This option is unchecked by default for new purchases. Cancel before the next renewal to avoid the next charge. Your access continues through the period already paid for. There is no separate cancellation fee. Cancellation alone does not refund the current period, and unused time is not normally prorated. If you leave automatic renewal unchecked, your one-time purchase ends after its paid period without another automatic charge; there is no recurring charge to cancel. Existing subscriptions retain their current billing settings and can be canceled through the billing portal. A perpetual license has no recurring charge to cancel.

If the portal is unavailable or you cannot access it, email support@paynexr.com from your account email with your cancellation request. No telephone call is required. Uninstalling PayneXR or deleting an account does not itself cancel a subscription.

Refunds for unresolved technical problems

Use the no-card, seven-day free trial to test compatibility before buying. We offer refunds for technical problems that prevent the software from working as described and remain unresolved after reasonable troubleshooting with support, and whenever a refund is required by law. We do not otherwise offer change-of-mind refunds for initial purchases or renewals.

To request a technical refund, email support@paynexr.com with your account email, receipt or invoice reference, and a description of the issue. Include your app version and relevant hardware details if available. Do not send full card numbers or passwords. We will review the issue with you and explain the outcome. A refund request does not require you to waive your legal rights or prevent you from canceling renewal immediately.

Approved refunds are returned through the original payment method. Your payment provider controls when the credit appears. A refunded license or access period may be revoked to reflect the refund. Contact us promptly about duplicate or unauthorized charges so they can be investigated.

Stripe Managed Payments and consumer rights

Our current checkout uses Stripe Managed Payments, with Stripe acting as merchant of record through Link. You can also contact Link transaction support for billing, cancellation, or refund help. Stripe may issue a refund under its own transaction terms even when our standard policy would not provide one.

Mandatory consumer rights, including any applicable remedies for faulty or misdescribed software or statutory cancellation rights, take priority over this policy. Where immediate digital delivery requires special consent under local law, the applicable checkout disclosures and consent requirements govern. This policy does not itself waive a withdrawal right.

Trial and digital delivery

The free trial starts when your account is created, requires no card, and ends without an automatic charge. Paid purchases start when checkout completes. Your software download and license are delivered through your PayneXR account; no physical product is shipped.

Read the Terms & Software License and Privacy Statement, or contact support@paynexr.com.